alcoholic drinks, Bars, Beer, Blogging, Blogs, Coffee, Customer Loyalty, Digital Starbucks, Executive Management, Free Internet, Free WiFi, Internet, Management Practices, Nevada, New Business World, New York Times, Newspapers, NYT, Public Image, Public Relations, Re-Imagine!, Selling, Social Media, Social Networking, Starbucks, tea, The Wall Street Journal, Tom Peters, USA Today, Value-added, wine, WSJ
This week Starbucks continued to add value to its stores and more Re-Imagining seems to be in the forecast. A few months ago Starbucks did the smart move of offering free WiFi for everyone (see article below) and on Wednesday they took it one step farther with a Digital Starbucks that features free web content if you sign on to their WiFi service while you’re in the store.
Now when you use the free WiFi service in any Starbucks you can also read a digital version of the day’s Wall Street Journal, New York Times, or the USA Today. The New York Times requires software download of a reader, but the USA Today loads up its own reader and retains the exact look of the paper copy. The site also includes Yahoo! news and GOOD content.
In addition to news, the Digital Starbucks offers access to a selection of entertainment, wellness, business/career, and local online resources. There is also a page to access most of the functions found on the Starbucks website. It seems apparent that Starbucks has teamed with AT&T, the WSJ, NYT, USA Today, and several others to offer this value-added service. Recently all Starbucks stores received new labeled newspaper stands with the New York Times, Wall Street Journal, and USA Today in the top three shelves with the local paper given the bottom shelf. In my October tour of stores in Houston, Boston, Denver, and Reno I have seen more papers sold out than I have ever seen at a Starbucks store. Obviously the collaboration is a win-win.
While some information has been sent out regarding the new online features most people have not caught on to the major remake of the log-in page and the new free media resources. That will change over time and I expect Starbucks will see a positive increase in store traffic as customers become aware of what they can access for free at their local store. I have already noticed high occupancy of the key ‘power’ tables (tables next to a power outlet) in almost every store I’ve visited since the free WiFi service started on July 1st.
Starbucks After Hours
The value-added virtual Starbucks is small change compared to what may be coming to some Starbucks locations. As reported in this Monday’s USA Today, the company has been testing wine and beer service at a Seattle location. The three-month remodel of a standard store resulted in a cafe-type look and feel, moving away from the glorified fast food feel of most coffee houses. The move is designed to generate more late day revenue when coffee sales die down. There is little doubt that local bars may find a Starbucks too much to compete with as it creates a middle ground for those like getting out in the evening, but seek a relaxed atmosphere free of loud music and single men on the hunt.
While I remained concerned that Starbucks is allowing accountants have too much say in store operations, I have to congratulate them on bringing value-added service and innovative ideas into the forefront. The winner is the customer … the only person that matters.
Business: Public Relations, Management, and Social Media Related
- Your Privacy Rights on the Internet: Read before you write
- Social Media 3Q Update: Who uses Facebook, Twitter,LinkedIn, and MySpace?
- Richmond Embassy Suites: The best at true Hospitality
- Dear Business Person: It’s 2010, please update your brain.
- Selling watered-down beer: The best spin campaign in advertising
- Communication: Repetition of message does not increase awareness
- Is it time to fire yourself?
- Millennium Hotel: Go away, spend your money elsewhere
- Rogue Flight Attendant shows his arrogance, Airlines dislike for the customer
- 2Q 2010 Social Media Tools: Facebook/Twitter sail on, LinkedIn/MySpace don’t
- War Declared on Social Media: Desperate Acts of Traditional Media
- Pay It Middle: The Balance between Too Much and Too Little Compensation
- Mega Executive Pay Leads to Poor Performance
- Relationships and Thin-Slicing: Why the other person knows what you’re really thinking
- Browser Wars: Internet Explorer losing, Google Chrome gaining ground
- WiFi on Southwest Airlines: Is it ‘Shovel Ready’?
- Starbucks makes a smart move: Free WiFi
- Foul Play: FIFA shows what less regulation offers to business
- The Shock of the McChrystal Story: The story is over before the article is published
- Tony Hayward: The very model of a modern Major General
- Epic Fail: PR ‘Experts’ don’t get Twitter
- King of Anything: Social Media vs Traditional Media
- Twitter is the Thunderstorm of World Thought
- Signs of the Times
- How Social Interactive Media Could Transform Higher Education
- How to Become a Zen Master of Social Media
- Death of All Salesmen!
- Aristotle’s General Rules on Social Media
- Social Media: What is it and Why Should You Care?
- Social Media 2020: Keep it Personal
- Social Media 2020: Who Shouldn’t Be Teaching Social Media
- Social Media 2020: Public Relations 2001 vs Social Media Relations 2010
- Social Media 2020: Who Moved My Public Relations?
- Publishing Industry to End 2012
- Who uses Facebook, Twitter, MySpace & LinkedIn?
- Fear of Public Relations
- Dissatisfiers: Why John Quit
- Facebook, Twitter, LinkedIn…Oh My!
- Does Anybody Really Understand PR?
- What most non-Rotarians don’t know about Rotary
- Rotary@105: Making Rotary Sexy
- Rotary@105: Grieving change
- How Rotary can..must..will plug into Social Media
- Rotary PR: Disrespecting the Club President is a PR/Membership issue
- Rotary Membership/Public Image Challenge
- Rotary New Year: Retread or Renaissance?
- Rotary@105: A young professionals networking club?
- One Rotary Center: A home for 1.2 million members
- Rotary@105: What BP Could Learn from the 1914 Rotary Code of Ethics
- Rotary Magazine Dilemma Reveals the Impact of Social Media
- Rotary@105: April 24th – Donald M. Carter Day
- Rotary@105: What kind of animal is Rotary International?
- Rotary: The Man in the Yellow Hat as the Ideal Club President?
- Rotary@105: Our 1st Rotary Club Dropout
- Rotary Public Relations and Membership: Eight Steps to a Team Win
- Rotary: All Public Relations is Local
- Best Practices: Become a Target!
Personal Experience Related
- Knowing when it’s over or beyond over
- Dear Teresa Laraba, SVP of Southwest Airlines Customer Service
- Things I didn’t know about being a Father to a four-year-old boy
- Riding Reno: The Ladies of Reno
- Up in the air down in Texas
- I mow my lawn because…
- Nevada I-580: An Interstate by any other name
- Nevada’s oldest brewery opens a Reno location
- Two Barbecues and a Wedding
- Car Dealership Re-Imagines Customer Service
Our Country and History Related
- Point of Confusion
- What I’m not buying this year
- Nevada: State of Disaster
- Thank you, Mr. President
- America’s Hostile Takeover of Mexico