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Monthly Archives: March 2010

Rotary: A Tradition of Humanity

05 Friday Mar 2010

Posted by Paul Kiser in Rotary

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Community Service, Giving back, History of Rotary, Paul Harris, Rotarians, Rotary, Rotary International

“I know they say we’re in a recession, I just choose not to participate.”

Gary Foote
Past President – Rotary Club of Reno Sunrise, Nevada, USA

The financial turmoil of 2008-10 has impacted almost every part of the world, and as members of the world community Rotarians are no different.  It is rare to have a discussion about membership recruitment and retention without the subject of economic hard times creeping into the conversation.  However, it is in times like these that we should remember that Rotary has gone through many world-wide upheavals in its one hundred-year plus history and survived. More significantly, it has been in the darkest times of the 20th Century that Rotary has shined the brightest.

War and Rotary
Since 1905, the world has experienced many wars, but World Wars I and II were the greatest tests for our international organization. In August of 1910 the sixteen loosely organized clubs of Rotary met at their first convention to create the National Association of Rotary Clubs of America.  Three months later the new organization discovered that a Rotary club had been created in Winnipeg, Canada and now they had the opportunity to become an international organization.  A little over a year later the Winnipeg club was officially recognized and the organization became The International Association of Rotary Clubs.

In the years that followed, Rotary expanded in many countries, but as the War to End All Wars consumed Europe, Rotary’s rapid growth became stymied in those countries most affected.  Even the chartered clubs faced challenges that threatened their existence.  When rationing limited British resources a Rotarian suggested to the British Rotary Secretary that the Rotary lunches would likely have to stop.  The Secretary replied, “Absolutely not!  Rotary means SERVICE.  Not only with a capital ‘S’, but all capitals, and if there were ever a time for SERVICE, it is now!”

Carefully avoiding involvement in the machines of war, Rotary assumed the role of providing compassionate support for troops and citizens alike.  Clubs took on projects to assist in caring for the wounded, helping the victims of war and, in America, became the forerunner of the USO for American troops waiting to be shipped overseas.

As challenging as World War I was for Rotary, World War II had even greater impact. By the mid- to late 1930’s Rotary International was a much larger organization with clubs in all the major countries involved in conflict.  The Nazi party began a campaign against Rotary, insisting that the organization was a Jewish linked organization and banned Nazi’s from being members.  By October of 1937, the German Rotary clubs were forced to disband.  By the time America entered the conflict, 484 clubs had been forced to close in countries allied with or subjugated by Germany.  During World War II, some Rotarians in Axis countries were imprisoned and in some cases died because of their affiliation with Rotary.

Still, Rotary clubs found ways to survive during the war by becoming ‘singing’ societies, or golfing associations to disguise their reason for meeting. When peace and sanity returned to Europe, so did Rotary.  In fact, Rotary not only survived in Europe, but enjoyed a rapid expansion in the decade that followed.  As in World War I, Rotary clubs had demonstrated a dedication to the concept of service. Many clubs organized a wide range of local and international relief efforts, even as the war was taking a personal toll on many Rotarians.  Service above Self aptly described the sacrifices made both during and after the war.

The Great Depression
The financial disaster of the late 1920’s and early 1930’s brought about a terrible challenge to the fledgling organization of Rotary.  As businesses failed almost overnight many Rotarians found themselves without the means to pay their own expenses, let alone help others, yet help they did.  In the 1931 Rotarian magazine, Roy L. Smith wrote:

“No nation becomes great by becoming rich; neither does a man find enduring satisfaction in life by owning something – only by becoming something. This Depression has cost us some of the things we created, but it has robbed us of none of our power to create.”

Rotarians helped establish soup kitchens, fed and supplied schoolchildren, and created work programs for their communities.  While Rotary clubs struggled to survive during one of the bleakest times in the 20th Century, the desire to help others, including fellow Rotarians held a greater power than despair.

Lessons for Today
There is no doubt that most Rotarians have felt the effects of the 2007-09 Recession and we face many challenges in the months ahead. But as we have seen before, now is the time for Rotary to shine. While many of us face difficult choices, Rotarians have learned that giving hope and helping others is the best cure for moving beyond our own difficulties.  The history of Rotary shows us that one Rotarian can make a difference.  It all starts with helping one person or starting one project, and the rest will fall into place.  Paul Harris reminds us of the challenge we have been given in his words from the 1914 RI Convention:

“Whatever Rotary may mean to us, to the world it will be known by the results it achieves”

(A special thanks to David Forward’s book, A Century of Service: The History of Rotary International.)

Paul Kiser is a member of the Rotary Club of Reno Sunrise, Nevada, USA and Past President and former charter member of the RC of Sparks Centennial Sunrise, a Paul Harris Fellow and serves as the Public Relations Chair for Rotary District 5190.

The Coming Employment Perfect Storm

03 Wednesday Mar 2010

Posted by Paul Kiser in Human Resources, Management Practices

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Employee, Employer, Employment, New Business World, Re-Imagine!, Recruitment, Tom Peters

Storm Clouds on the Horizon
While some may fear a disaster coming in 2012, employers may want to worry less about the world ending and more about a new world emerging.

When the pendulum swings one direction it will always swing back the other direction.  In 2009-10, employment has swung to one extreme (labor surplus) and it’s not difficult to foresee it will eventually swing back the other direction.  The question for employers is what factors will influence the return because that will determine if we are moving toward equilibrium between labor and jobs or if we are moving into a new labor shortage.  Unfortunately for employers needing quality workers, a perfect storm seems to be brewing that may bring about the worst labor shortage since World War II.

A Symbiotic Relationship
The engine that drives employment is a symbiotic relationship between the employee and the employer.  In this relationship the employer provides; 1) wages and/or benefits, 2) job security, and 3) a source of pride and well-being from gainful employment.  In return the employee basically submits themselves to abide by the demands put upon them by the employer.

A One-Way Street
Unfortunately for the employee, employers have often exploited their workers by not providing one or more of the unwritten agreements of that symbiotic relationship.  Companies have been able to do this because a person’s need to survive has been largely dependent on gainful employment and though self-employment has been an option, it has been an option only if you wish to sacrifice your sense of security.  For a period of time labor unions helped the worker by leveling the employment playing field; however, with most unions devolving to some level of corruption, the employee sometimes is dealing with the lesser of two evils.

A New World
For decades we have observed that job security has been on the decline; however, the current recession has crushed the last vestiges of job security in the workplace.  Government and university employees were among the sectors of employment that still retained some job security, but this economic crisis has undercut the government revenue bases of property, sales, income, and many business taxes, leaving city, county, and state governments drastically cutting jobs.  No longer can an employee be deluded with the myth of job security and that removes the corner stone of the symbiotic relationship that employers have used to maintain some control on the labor market.  It is understood that for an experienced, educated worker there is no more risk in being self-employed than being under the thumb of a corporate manager.

The new reality is bad news for an employer that needs an experienced and/or educated workforce.  These workers are now seeking to earn their living outside of a corporate environment and organizations can no longer expect any leverage of a better opportunity within the corporate structure.  In fact, many people will discover greater opportunities and more control in the entrepreneurial world than behind the company desk.

The length of this recession is also contributing to dispelling the mystic of needing a job for a sense of well being.  With so many unemployed it no longer is a mantle of shame to be one of millions out of work.  Many unemployed workers are going back to school, re-imagining1 their careers, starting their own companies, working for volunteer organizations, or a combination of all the above.  Like a snow drift in Spring, the current labor surplus is gradually melting away and when employers return to the labor market they may find the labor surplus is a suddenly a shortage.

Damn Tom Peters!
In 2003, Tom Peters published his latest treatise on the future of business.  His book titled, Re-Imagine!  Business Excellence in a Disruptive Age, described the demise of the corporate employee.  His description of self-branded people who floated from project to project foretold an entrepreneurial environment where individuals reigned supreme and corporations fought for the best talent.  Whether Peters has a crystal ball or just exceptional perception, the impact of the current recession has made his predictions of the new workplace become our reality.

What to Do?
For the employer, the days of employment as usual are over.  Some human resource professionals may be smirking at the current power balance based on today’s labor surplus, but that smile will soon be wiped off his or her face.  The best strategy for an organization is to reevaluate the workplace and address any issues of people management that devalues the employee.  The guiding principal of treating the employee as an equal will help an employer to meet the new reality, but most organizations cannot fathom what that means.  Eliminating job standards, employee evaluations, and all other human resource and management tools designed to send the clear message that “we own you” will have to be sacrificed.  That is contrary to everything companies have been told in the past sixty years, but that is the only part of the extreme workplace makeover that will be necessary to revamp an organization for what is coming in the next storm front.  Many organizations that survive the new economy will emerge only to be swept away by the new workplace.

1Tom Peters term of rethinking the future of business.

Windows Office 2010: What to Do?

01 Monday Mar 2010

Posted by Paul Kiser in 2020 Enterprise Technologies, Customer Relations, Customer Service, Information Technology, Management Practices, Rotary

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Management Practices, New Business World, Rotarians, Rotary

by Paul Kiser

Paul Kiser - CEO 2020 Enterprise Technologies

(NOTE: This blog was originally published on March 1, 2010-Microsoft released Office 2010 on June 22, 2010)

In the next few months Microsoft will officially launch the next generation of Windows Office (Office 2010, code-named Office 14) and it will create new dilemmas for many business owners, Information Technology (IT) managers and users of Windows Office. Consider the following issues:

Microsoft Office 2010

  • Windows Office commands the office productivity software market with some claiming that Windows Office has a 95% market share, or better.
  • Once available to the general public, Office 2010 will be competing with its own predecessors. Office 2003 and Office 2007 are approximately equal in the number of users.
  • Although it is over seven years old, Office 2003 is still actively used in businesses because Office 2007 introduced dramatic changes that made the product more like a new product, rather than a new version. This caused many users to stick with the 2003 version, rather than trying to learn the updated product. (As of February 2009, users of Office 2003 still exceeded users of Office 2007.)
  • There are three different versions of the Windows platforms (Windows XP, Vista, and Windows 7) actively being used in the business world.
  • Microsoft conceded to business last year by delaying the ‘Stop Sell’ date of Windows XP from June 30, 2009 to June 30, 2010, but the platform will not likely receive another stay of execution.

What faces the business world is a dilemma of what Windows platforms and versions of Office should be used in their work environment. This issue will become acute with the purchase of new computers, but will there be communication and document sharing issues between old computers and new computers and software?

The issue boils down to the individual user versus IT and management. From an IT perspective having everyone on one system is more efficient in terms of training and maintenance. Management usually prefers equipment to be interchangeable and using different versions of office productivity software could lead to minor conflicts when sharing files. However, individual users (including management) of Office 2003 are often adamant about staying with what they know.

The stark reality is that with the early success of Windows 7 and positive reviews about Office 2010 Beta, the old software (Windows XP, Vista, and Office 2003) have a limited business life. It is reasonable to think that by 2012, all PC’s will come with Windows 7 and Office 2010, and prior versions will not be an option. That is certainly the road that Microsoft would prefer and ultimately they will decide when all prior versions will 1) no longer be sold, and 2) no longer be supported.

How Did This Happen?
This issue has come to the surface for several reasons. First and foremost is the success of Office 2003. The version, originally named Office 11, built on the success of previous versions and coupled with the adoption of the Windows XP platform became the productivity software of choice during the years of 2004-07. When Microsoft introduced its new Vista platform and Office 2007 (code name Office 12) it anticipated a steady transition of business users from Office 2003 to Office 2007.

Unfortunately, Microsoft miscalculated by trying to make a major re-creation of its platform with Vista and, at the same time, introducing a ‘Mac’ like look to its software that required users to re-learn the software. The bugs of Vista and the new look of the productivity software gave a bad reputation in the business world to the revised software versions. Microsoft then pushed to bring out a newer platform version (Windows 7) to overcome the perceptions of Vista, but that did not overcome the negative impression of Office 2007. Office 2010 or Office 14 (the name ‘Office 13’ was skipped for obvious reasons) is Microsoft’s hope to get most users back on one version of its productivity software. It is a major gamble because the door is open for another software company to try and capitalize on users who don’t want to be forced to adapt the new look of Office; however, most businesses have invested too much into Microsoft products to change over now.

What to do about Office 2010?
The one inescapable fact is that Office 2003 is at the end of its business life. Yes, people will continue to use it and five years from now there will be a small group of people who are fiercely proud that they still use Office 2003; however, based on early reactions to the Beta version and the reality that new computers will soon come with Office 2010, it seems plausible that Office 2010 will rapidly eclipse both Office 2007 and Office 2003. In three years it would not be surprising to see Office 2010 have 60% to 70% of the market, so logically it would make sense for businesses to prepare to make the change.

But just because it is logical doesn’t mean the adoption of Office 2010 will be accepted by business users. Some companies will take a passive approach and let individuals learn Office 2010 as they purchase new computers. This approach is not recommended for larger companies or companies that have a high degree of internal and external communications. Having staff on different versions of office productivity software can create unexpected and time-consuming problems.

Each organization will have to make their own evaluation of what will work best for their situation; however, as Windows 7 and Office 2010 begin to dominate the market, staying with older version will seem less like an option and more like a liability for the company.

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