3rd From Sol

~ Learn from before. Live now. Look ahead.

3rd From Sol

Tag Archives: people

A Cup of Like

26 Wednesday Mar 2014

Posted by Paul Kiser in About Reno, Branding, Business, Customer Relations, Customer Service, Employee Retention, Ethics, Human Resources, Lessons of Life, Management Practices, Passionate People, Pride, Public Image, Public Relations, Re-Imagine!, Relationships, Respect, The Tipping Point, Tom Peters, Travel

≈ Leave a comment

Tags

Airlines, Coffee, hotels, Lady Gaga, like, people, Starbucks, tea

Grande cup of Like

Grande cup of Like

I don’t feel it’s appropriate for a business to ‘love’ its customers. Loving someone is a personal bond that shouldn’t be related to business, (unless you’re Lady Gaga, then you can love your ‘monsters.’)

However, I do feel strongly that a business should ‘like‘ its customers. When I go into a coffee house I can tell if they are serving drinks, or if they are offering a cup of like. Anyone can serve a drink, but serving like requires more than the mechanics of taking an order, knowing how much milk to put in a cup, and/or yelling, “I have a Venti Latte with two shots on the bar!”

My home Starbucks on 7th and Keystone in Reno, Nevada has ‘like’ down. They seem truly happy when a customer walks in the door. That doesn’t mean they don’t have their down days, but most of the time you will get more than your drink from the staff.

This is not what I experience when I travel. It’s easy to pick on airlines, because if there is one group of people who don’t ‘like’ their customers, it’s the air travel industry, but even finding hotel or restaurant staff that makes you feel liked has become harder and harder to do.

In fact, a business that likes their customer is so rare that a genuine friendly person stands out among the ugliness of customer service in most businesses. The opportunity to beat the competition is to simply like your customers.

The place to start is with management. Managers have to like their staff and like their job. If their not happy then how can the staff possibly be?

One more thought:  In a world of Twitter, Facebook, and Yelp, how can any business not afford to like their customers?

Are you a Good Photographer or a Great Photographer?

10 Wednesday Jul 2013

Posted by Paul Kiser in About Reno, Branding, Lessons of Life, Photography

≈ 1 Comment

Tags

camera, Great Photography, images, landscape, model, nature, Nikon, people, Photographer

Mt. Shasta July 2012

Mt. Shasta

I have spent almost 40 years off and on with my Nikon cameras. I love photography and I have enough good shots to open up a small gallery if I had them printed up and displayed. The problem is that despite my experience and skills, I’m just another good photographer. I don’t meet the qualifications of a great photographer.

Mom and Daughter 2012

Mom and Daughter

So what is the difference between a good photographer and a great photographer?

A good photographer can’t wait to see the images (printed or on a computer) because he or she is pretty sure they got some good shots. A great photographer knows the instant the shutter closes that the shot is great and doesn’t need to wait to see it because it is recorded in their mind.

A good photographer understands the use of light, color, and shadow in photography and seeks to find it in every shot. A great photographer sees the subject for all viewpoints and knows automatically where and when to take the image for the best use of light, color, and shadow.

Boy on Edge

Boy on Edge

A good photographer can see the flaws in his or her images. A great photographer knows how to fix flaws in the image in editing so that no one knows he or she made a mistake.

A good photographer can find moments in his or her subjects that express emotion. A great photographer can create emotion in his or her subjects that they didn’t even know they had.

A good photographer experiments with equipment and camera lenses to take his or her images to the next level. A great photographer is a master of his or her images. Extra equipment, lenses, filters are used as needed to make a good image great but are never a substitute for skill and experience.

A Walk With A VIP

A Walk With A VIP

A good photographer is sensitive to the needs of his subjects, and always places their concerns and ideas first during a photo shoot. A great photographer is a pain in the ass and could care less about the input of his or her subjects. Capturing the perfection of the moment is the first and last concern of a great photographer and everything else is just noise.

Other Pages of This Blog

  • About Paul Kiser
  • Common Core: Are You a Good Switch or a Bad Switch?
  • Familius Interruptus: Lessons of a DNA Shocker
  • Moffat County, Colorado: The Story of Two Families
  • Rules on Comments
  • Six Things The United States Must Do
  • Why We Are Here: A 65-Year Historical Perspective of the United States

Paul’s Recent Blogs

  • Dysfunctional Social Identity & Its Impact on Society
  • Road Less Traveled: How Craig, CO Was Orphaned
  • GOP Political Syndicate Seizes CO School District
  • DNA Shock +5 Years: What I Know & Lessons Learned
  • Solstices and Sunshine In North America
  • Blindsided: End of U.S. Solar Observation Capabilities?
  • Inspiration4: A Waste of Space Exploration

Paul Kiser’s Tweets

What’s Up

February 2023
S M T W T F S
 1234
567891011
12131415161718
19202122232425
262728  
« Jun    

Follow Blog via Email

Enter your email address to follow this blog and receive notifications of new posts by email.

Join 1,651 other subscribers

Create a website or blog at WordPress.com

 

Loading Comments...