Category Archives: Business

My Four Fathers

16 Friday Jun 2017

Posted by in Aging, Business, Communication, Ethics, genealogy, Generational, Management Practices, parenting, Pride, Public Image, Relationships, Respect, Women

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(To understand the background of this story see, Familius Interruptus, the explanation of how I learned through a DNA test that my father was not my father, and that my mother had an affair with another man known to our family.)

I had four fathers. Two of my fathers were real, tangible people. Both were good men and both were good fathers. One of my fathers was my biological father. I knew of him, and people have told me about him, but I never really knew him. He died when I was five years old.

One of my fathers was my man listed on my birth certificate. He was the man I always knew to be my Dad. He raised me and until a few months ago, I was led to believe he was my real father.

But I have two other fathers. They are the two men who I never got to know. They are ghosts of my past. They are the relationships I should have had with both my biological father, and my Dad, but were kept from me in a shroud of secrecy, rumors, and shame.

My Biological Father
My knowledge of my biological father is limited. He was a business owner in Craig, a small northwestern Colorado town. Based on everything I can gather, he was an amazing entrepreneur, creating and maintaining a business in a market that was too small, and too poor for the quality and experience his company offered.

My biological father

I have never heard anyone speak a negative word about my real father. His tragic death when I was only five, kept me from having any kind of relationship with him, and the shroud of secrecy that was maintained prevented me from interacting with the people who really knew him. 

It is ironic and poetic that it is the next generation of my biological family that reached out to me after a DNA test proved the link between myself and their family. It was their actions that brought clarity and truth to my family history, and I am grateful.

I regret not knowing my real father and being able to know him as my father. I also am saddened to think of his sons and their mother. His death occurred when his sons were young adults. From what I know of my real father, he would have been proud of who they became, and of their achievements with their families, their work, and their church. My lack of a relationship with my real father pales in comparison to their loss.

My Dad
The man who raised me worked hard all his life. He was often up on Mondays before five in the morning and on the road to the job site, over an hour away. He often stayed at the job site during the week, living out of a camping trailer. He operated heavy equipment, and as a child the words, Cat, Maintainer, and Scraper described the three types of heavy equipment that my father used to build roads and reservoirs.

My Dad, and my Mother

I was the youngest of four sons to my Dad. I remember going with my family to see my oldest brother play high school basketball, my next oldest brother play high school football, but I don’t remember my Dad going see my next to youngest brother in plays, nor do I remember him coming to any of my school events. I suspect that when I was a child, my Dad was at the job site when our events were happening.

If my Dad knew, or suspected that I was not his son, I was not aware of it. I have indications that my mother and he had a strange marriage, but as a child, I had nothing to compare their relationship with, nor did I have any reference to compare my relationship with my parents. In hindsight, I knew I was not the child that my parents beamed with pride over, but I attributed it to being the last of four boys.

The Kiser brothers and me (on left)

My mother posted an October 1968, Erma Bombeck column on our family scrapboard about the Caboose Child that was ‘planned about as well as a headache.’ At the time, I had no idea that my mother was probably well aware of who my real father was, but I didn’t understand the statement she was probably making when she posted this single article on the scrapboard.

I suspect my father also knew, and that is part of the story that is amazing and tragic. Most people would shun the bastard child, but to my knowledge, he didn’t. Our relationship wasn’t close, but he could have justifiably shunned me, and he didn’t.

That is the Dad I didn’t get to know. The man who probably knew I was not his child, but raised me anyway. Regardless of what happened one day in March of 1957, he chose to be my Dad. I wish that before his death, I could have expressed my appreciation for living with the knowledge that few men would have had the character to move beyond.

My Dad wasn’t a perfect father, but he was a father to me, when he could have rejected me. I had a relationship with my Dad that I knew, and I wish I could have had a relationship with the part of my Dad who had to deal with the reality that I was as a son of another man.

I am too late, but I want to express gratitude to my fathers, and wish them a belated Happy Father’s Day.

Job Killing: The Republican Prime Directive

25 Thursday May 2017

Posted by in About Reno, Branding, Business, Education, Employee Retention, Ethics, Generational, Government, Government Regulation, History, Human Resources, Management Practices, Politics, Public Image, Public Relations, racism, Taxes, Technology, Universities, US History, Women

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There may be no political party in the history of the world that has killed more jobs, or enacted legislation to kill jobs, than the Republicans of the United States of America. They attempt to deny their legacy and claim that it is government that is killing jobs, while also claiming that illegal immigrants are taking high paying jobs from our citizens. Those are damn lies.

Trump’s SS forces raid homes to allegedly save high paying jobs for U.S. citizens

Business and Republicans are one in the same. Republicans always do what business wants, and in the past thirty years there have been few, if any, examples where a majority of Republicans have voted for legislation that was contrary to business wishes. When manufacturing jobs leave the United States, a Republican businessperson is behind it and it is done with the blessing of Republican politicians.

Manufacturing jobs in the U.S. 1939 to present. Growth occurs under Democratic leadership and shrinks under Republican leadership. (Source:  Bureau of Labor Standards)

Trump’s feigned anger at businesses sending jobs overseas is almost comical if it weren’t so pitiful. In 1995, the sixty-year reign of Democratic majority control of Congress ended. in that sixty year history Democrats controlled either the House of Representatives and the Senate for all but four of those years. Republicans controlled the House of Representatives for six additional years during the Reagan administration. Since 1995, Republicans have controlled the Senate, House, or Presidency for all but two years under a banner to thwart all Democratic legislation.

Four years after the Republicans seized control of Congress and passed major business-friendly legislation, the number of manufacturing jobs in the United States began a plunge that would take it down to levels not seen in fifty years.

Job killing our country’s key employer is a primary goal of the Republican party. Federal, state, county, and local governments have been under attack since the Reagan administration. Republicans have consistently sought to strangle funding for public schools as our population has grown, eliminate jobs of the people paid to protect workers and consumers from unethical businesses, prevent funding for workers providing veteran services, and attack critical jobs that provide services for the typical citizen.

The goal of every business person is to make money, not create jobs. That is why Republicans seek to eliminate costs by killing jobs, rather than spend money to create jobs. To a business person, jobs are an expense, and are the obstacle to making money. What Republicans don’t understand is that jobs move the money through the economy, and eliminating high paying government jobs takes money out of the economy. This is why our economy is barely moving forward.

Trump supporters can’t understand the complexities of a national economy, which is why they are the problem in perpetuating Republican domination of our government. Trump is trying to push our economy into a disaster that we may never recover from unless he is stopped.

Six Facts About Manufacturing Jobs

22 Monday May 2017

Posted by in About Reno, Aging, Business, College, Customer Relations, Customer Service, Education, Employee Retention, Ethics, Generational, Government, Government Regulation, Higher Education, History, Management Practices, Politics, Public Image, Public Relations, Taxes, Universities, US History

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Manufacturing jobs do not just appear or disappear, and the government is not the bad guy.

It is sad to hear Trump supporters to be interviewed about anything, but when they start talking about the lack of manufacturing jobs is when they really start looking like adults in diapers. They act like the government is supposed to force private manufacturers to build a factory and make something so that Joe Blow, with a high school degree, in Small Town USA can drive two miles to the local factory and earn $150,000.

Here are the facts:
 
1. Manufacturing jobs go overseas because consumers in the USA want to pay less for goods, and labor is cheaper in many places outside the United States, which makes the cost of manufacturing less, which makes the price of the product less. 
 
2. USA, state, and local taxes have almost no impact on good manufacturing jobs. For example, the Sierra Nevada Corporation (a private version of early 1960’s NASA…before we had a successful launch) has its headquarters in Nevada, but all of their non-executive jobs are in Colorado. Colorado has higher taxes than Nevada, but Colorado also has a better, more skilled, higher educated workforce. Nevada is the headquarters only so the executives don’t have to pay taxes, but the jobs are in Colorado. If the issue was about taxes, the jobs would be in Nevada, not Colorado.
 

Job fairy or much ado about nothing?

3. There is no manufacturing jobs fairy. Manufacturing jobs REQUIRE someone who wants to buy the product. The NEED for a manufacturing job is determined by the consumer. You don’t build a factory, then hang out a sign saying you’re open for business. Manufacturing jobs are “secondary jobs” meaning that before a manufacturing job is created, a product that people want to buy must exist. 

 
4. Most unskilled manufacturing jobs don’t pay well regardless of where the factory is located. CONSERVATION OF COMPENSATION: If anyone can do the work, the jobs go to the people who are willing to be paid the least amount of money. Whether the job is in the United States, or elsewhere, pay is driven by the supply of workers who can do the job.
 
5. Small towns rarely attract high paying manufacturing jobs. While some factories have moved to rural locations to reduce labor costs, it is rare, and factories still need enough potential workers to avoid a labor shortage, which would increase labor costs.
6.  Good business REQUIRES government regulation. Government regulations protect the employee and the consumer. Many countries don’t have rules of against abuse of workers and don’t require manufacturers to abide ethical business practices, and result is always unethical business practices. Remember the Samsung Galaxy Note 7?

Trump Supporters Are Born-Again Wallace Supporters

22 Monday May 2017

Posted by in Aging, Business, Education, Ethics, Generational, Government, Government Regulation, History, Honor, Politics, Public Image, Public Relations, racism, Taxes, US History, Women

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Wallace supporters – 1968

Recently my personal research took me to the October 24, 1968 edition of the St. Louis Post-Dispatch. On page 57, was an article about supporters of the then presidential candidate of Alabama Governor George Wallace. Wallace was in a three-way race with Richard Nixon and Hubert Humphrey. Wallace was a poor third place against Nixon and Humphrey; however, he did manage to keep Nixon and Humphrey in a statistical tie with each failing to receive more than fifty percent of the vote.

What is interesting about the article is the quotes by Wallace supporters, and the uncanny similarity in tone to today’s Trump supporter. For example:

Regarding Wallace:

Now I keep hearin’ about an old Nixon and a new Nixon, and an old Humphrey and a new Humphrey, Now I don’t know which is which, but I can tell you there is no old Wallace or new Wallace. He’s sayin’ and believin’ the same things as when he ran for governor. And he’ll be sayin’ and believin’ the same things as President.”

Dick Smith, October 1968

“We’ve already given Democratic and Republican presidents a chance and they can’t straighten things out. Let’s give somebody new a try. We don’t have anything to lose.”

Bob Miller, October 1968

Regarding Trump:

The other politicians are controlled by their handlers. He’s not.”

Vern Engel, Kansas City, August 2015

“I backed Trump from the beginning. Because he calls things out. He does not allow lies to live. He just exposes things. Pastors sometimes need to be politically correct, and Donald Trump is not politically correct, and I love that about him”

Crystal Myers, California, May 2016

Regarding Wallace:

I’m a racist, but that’s not the reason I’m supporting Wallace. I’m behind him because he’s the most patriotic man I know. I just can’t stomach these liberals. I think they’re scum.”

William Napier, October 1968

“I’ve moved twice because of Negroes moving in. All that loud rock and roll music.”

Elmer Genie, October 1968

Regarding Trump:

I was actually sitting in the chow hall (in Qatar) when they announced the results (when Obama won in 2008,) and he gave his speech,” he says. “I saw such a division at that time. Every black member of the military was cheering. Everybody else was sitting there mute. Like stunned.”

Former Marine, June 2016

“….these people, that are from other countries, non-speaking—I’m not biased, I have no reason to be—but . . . I’m seeing them getting cash, getting their bills paid, and, as a taxpaying citizen, I don’t get anything. And so the border thing really resonated with me.”

Stephanie from Minnesota, June 2016

Ideologically, there is no difference between the 1968 George Wallace supporter, and the 2017 Trump supporter. Both act on emotion and opinion with few facts to support their position. They are unified in the opinion that non-whites are, at least in part, the cause of their problems. They are also completely deaf to any idea or fact that doesn’t support their position, and ignorant of how corporations and the wealthy have manipulated them into making decisions that go against their own interests.

Our country’s problems aren’t caused by bad politicians. They are caused by uneducated and unintelligent voters who don’t have the ability to understand what they are doing…and never will.

Quotes were taken from the St. Louis Post-Dispatch (24 October 1968,) BBC News (9 November 2016,) The New Yorker (11/18 June 2016)

Ryssdal Allows Guest To Euphemize High Crude Oil Price As Desirable

26 Wednesday Apr 2017

Posted by in Aging, Business, Customer Service, Ethics, Government, Government Regulation, Green, History, Management Practices, Politics, Public Image, Public Relations

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As host and senior editor of NPR’s (National Public Radio) business-focused, Marketplace, Kai Ryssdal has a tough job. He and his staff have to meld business, politics, and society into small chunks of edible information for his listeners to consume during one of four syndicated shows that air multiple times each day.

For most people, developing and presenting an informative, factual, unbiased radio program about business and everything around it would be a tax that is over 100% of their brain’s income. But Ryssdal isn’t ‘most people.’

So it would be perfectly reasonable to give Mr. Ryssdal a break and overlook a segment that didn’t really measure up to a perfect journalistic standard. Sorry, Kai, but you don’t get that break.

Last week, (April 18, 2017,) Ryssdal and Maria Hollenhorst produced a segment on oil pricing called, “Why boom-bust oil prices may be here to stay.” Ryssdal was interviewing former President George W. Bush advisor, Robert McNally who recently came out with a book called, Crude Volatility.

In his book, and during this interview, McNally attempts to generate fear that low oil prices are bad. Only, he doesn’t use the words, “low oil prices.” Instead he refers to price instability and price swings. McNally uses the euphemism of price stability to indicate artificially high crude oil prices are good, and free market, low crude oil prices are bad.

Historical Crude Oil Price (red line = adjusted for inflation. Credit: Wikipedia)

Adjusted for inflation, crude oil prices were relatively stable for forty years at around $20/barrel from 1933 to 1973. McNally implies that once OPEC began controlling the oil market in the 1970’s, the artificially high price of crude oil was a ‘stable’ oil price. He seems to suggest that the return to lower oil prices at the end of the 20th century and in the past two years are a sign of instability, simply because the free market is controlling the prices.

From his book and interview, it is clear that McNally is a conservative, on a first name basis with major oil executives, and one who believes that the future consumption of oil, as Agent Smith might say, is the sound of inevitability. It is also clear McNally desires to be a mercenary for oil corporations that seek to manipulate the market for their gain.  

What isn’t clear is why Kai Ryssdal gave him a pass on his attempt to generate fear of free market influences on crude oil prices. Ryssdal is too smart to not see McNally’s pandering to his oil clients, and the Marketplace staff had to know that McNally is not an unbiased source of information. 

Sure, high oil prices are good for oil companies and their investors, but wasn’t this past election allegedly about making things fair for the poor guy who has to pay the price at the pump?

(Marketplace is owned and operated by American Public Media)

Conversations With Conservatives: The 37 Year Lie

13 Thursday Apr 2017

Posted by in Aging, Business, Communication, Education, Ethics, Generational, Government, Government Regulation, Health, Higher Education, History, Honor, Human Resources, Management Practices, Politics, Pride, Public Image, Public Relations, racism, Religion, Respect, Space, Taxes, Technology, US History, Women

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(NOTE:  This is Part II of this article. Read Part I, here.)

The social and economic issues that people are concerned about in the United States of America don’t necessarily fall along party lines. Some issues, like immigration and applying religion to public policy, have a distinct political division; however, many other issues cross the lines of the ideologies.

In conversations with conservatives I learned that the deep division between conservatives and liberals can be traced back 37 years, to when Republicans managed to break the hold of Democratic leadership of our country in 1980. For 37 years, conservatives have been able to maintain control of our country by singing one anthem, ‘Everything is the government’s fault, and business is the solution.’

Ronald Reagan: Founder of the Cult of Conservatism

Ronald Reagan was elected on the idea that Democrats had failed the country. It was an easy story to sell for one reason. The Iran Hostage Crisis. Every night the news reminded our country of how many days our citizens had been held and humiliated by a group of Iranian students. Most in the United States did not understand the complexities of the situation, and were angry that we didn’t go to war with Iran.

The result was to give Republicans an early opportunity to erase the shame caused by Richard Nixon’s illegal involvement in fixing the 1972 presidential elections during the Watergate affair. The Hostage Crisis ended at the exact hour that Reagan was sworn in as President, a coincidence that causes questions of Republican collusion with the Iranian government during the crisis. Suspicions of collusion were raised again when Reagan’s administration worked a bizarre deal to sell arms to Iran several years later during the Iran/Contra Affair.

The Big Lie
Reagan is famously quoted in his first Inaugural speech when he said:

….government is not the solution to our problems; government is the problem…”

Ronald Reagan, January 1981

The demonization of government was necessary for conservatives to achieve their goals. Government is the ethical referee that prevents business from underpaying employees, polluting for profit, abusing and endangering the customer, engaging in banking practices that protect the account holder, etc. Government oversight and regulation keeps business from devouring itself in greed.

Additionally, government collects business taxes for the privilege of having access to our country’s rich consumer markets. By eliminating these taxes, business could keep more of the spoils of capitalism and drain revenues from the entity that kept business fair and ethical.

The other shoe dropped by conservatives was to preach that the solution to our problems was business. In the holy corporate world, business was the shining light on the hill for all to worship.

37 Years Later:  The Cult of Conservatism
In my conversation with average conservatives I have discovered that conservatism has now become a cult. The code word for a conservative is ‘fiscal conservatism.’ Ask anyone who votes for a Republican candidate why they vote for the party they will automatically answer, “I believe in fiscal conservatism.” They don’t even pause.

For conservatives, issues are caused by government and solved by business. Among the issues discussed with conservatives I learned the following:

Finance regulation:  Conservatives believe that the government is at fault and less regulation will solve the problem, even though a lack of regulation and business greed caused the 2007-8 financial/bank crisis.

Housing Inflation/Bubbles:  Conservatives that government is the problem because…I didn’t get an answer on this, but the free market will solve the problem, even though the bubbles that occur with rapid housing price increases are caused by capitalisticitic factors, not government involvement.

Economy:  Conservatives believe that business is the creator of jobs and growth in the Gross Domestic Product (GDP) and government inhibits both. The evidence contradicts this as job and GDP growth have been anemic under almost 35 years of Republican economic policies, and the pre-conservative period of government initiated infrastructure projects and the space program generated massive job and GDP growth.

Healthcare:  Conservatives believe that government has been the cause of uncontrolled price increases in healthcare and drug prices, even though it’s the lack of government regulation that has allowed the price increases, especially in the prescription drug market, where Republicans pushed for, and passed an end to competitive market that would help to restrict price increases.

Trump and Republicans have succeeded in creating a cult-like status around the concept that government is the problem and business is the solution…and like any cult, the believers surrender themselves to ‘faith.’ Truth and facts are fiction to a conservative.

The Republican party has no need to be logical, compromising, or reasonable. Their believers have no choice but to hate government, and worship business.

Conversations With Conservatives

12 Wednesday Apr 2017

Posted by in Aging, Business, Crisis Management, Customer Service, Ethics, Generational, Government, Government Regulation, Health, Higher Education, History, Honor, Politics, Public Image, Public Relations, Taxes, Technology, US History

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Recently I have had a couple of face-to-face, civil conversations with conservatives. The conversations gave me a better understanding of how Donald Trump and the Republican party have managed to stay in power for the last 37 years.

The Issues
Among the issues we discussed:

  • Finance regulation:  Banks unethical practices
  • Housing inflation:  Housing prices increasing too fast
  • Economy:  Not growing fast enough
  • Jobs:  Not enough good paying jobs
  • Healthcare:  Taking care of people who can’t afford healthcare, keeping healthcare costs down
  • Drug pricing:  Prescription drug unfettered pricing

Government or Business Corruption?
There are many more issues; however, the ones discussed offer insight to the driving attitude of conservatives. It was not surprising that conservatives believe that the government is inherently corrupt. They also have an unshakable opinion that business and capitalism are the solution to almost every social and/or economic problem.

When asked about the above issues, conservatives will automatically assume the problem can be attributed to government corruption, interference, or mismanagement. They also believe that government is holding back, or preventing from business solving the problem.

It is admirable that most conservatives don’t need, nor care if their opinions have no proof, or facts to support their position. Even when it is apparent that business is/was the cause of the problem, conservatives have the ability to double down on the fallacy and ignore anything that contradicts their opinion.

Cause of the Housing Crisis: Business as Usual Unethical

Regulation:  The False Enemy
In one conversation I was told of how a bank sold the fixed rate housing loan of this person to another bank and the new bank raised the interest rate without the consent of the owner. Though the person kept paying on the loan, they were finally told that they were in arrears on the loan because they had failed to pay the additional interest on the new loan. Ultimately, the person was forced into either spending thousands of dollars on legal fees, or walking away from the house.

Three factors are key to this situation. First is the greed of the banks to make more money for the investors. Second is the lack of ethics by the bank. Finally, the lack of government oversight over the banks to prevent them from selling the loan, remaking the loan, and then forcing the homeowner into foreclosure.

Business was the corrupt party in this situation, and a lack of government oversight was the contributing factor; however, to the conservative, this was another example of a corrupt government.

NEXT:  The Thirty-Seven Year Lie

Katy Perry’s ‘Chained To The Rhythm’ Liberates Pop

10 Monday Apr 2017

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Katy Perry: Rhythm Unchained

A successful pop song needs two critical elements. First, it has to ear appeal to the current audience. This is a standard that evolves over time as pop music tends to find a formula that is addicting, then thousands of wanna-be stars pile on their version of the style, and boredom ensues.

The best pop stars manage to experiment just enough to create a new, fresh sound, without leaving the bounds of the genre. Katy Perry, Lady Gaga, and Shakira have been consistent leaders evolving pop music in the last ten years. This is not to say that other artists haven’t helped to evolve pop music, but these three artists have been the 100-pound royalty in the recording studio.

The second element is lyrics that engage the human brain. Some singers tend to copy the current style of pop music, then tell us about their latest break-up, but that appeals to those who have precious few brain cells to engage. Katy Perry, Gaga, and Shakira typically go beyond the obvious, and trigger thoughts and ideas that touch, rather than tell.

In the past decade years Katy Perry has produced I Kissed A Girl (2008,) Hot N Cold (2008,) Last Friday Night (2010,) Teenage Dream (2010,) E.T. (2010,) California Gurls (2010,) Firework (2010,) Part of Me (2012,) Wide Awake (2012,) Birthday (2013,) Roar (2013,) This Is How We Do (2013,) Dark Horse (2013,) among her top hits. This would be a lifetime of work for most artists, yet she continues to push her status as one of the monarchs of music.

Katy Perry’s latest release, Chained To The Rhythm (2017,) from her upcoming album/CD, is more than just another mega-hit for her. From start to finish this song is a statement about the dark side of the American Dream, and about the unreasonable expectations created in a world where status is equated with human worth, yet this is not a song or video that portrays a downcast view of our current society. Instead, it is an upbeat, happy song that masks the underlining message just enough to engage the audience into the music. It isn’t until the end of the video that a person realizes the full impact of the content of the song.

This mastery of creating music with the key elements of a great pop song, and then weaving in a serious social message, without detracting from the entertainment value, is rarely achieved in the restrained environment of pop music. It keeps Katy Perry relevant as a master of pop music, and as a human being.

PR Fail: What United Airlines Should Have Done

28 Tuesday Mar 2017

Posted by in Aging, Branding, Business, Communication, Crisis Management, Customer Relations, Customer Service, Employee Retention, Ethics, Generational, Honor, Human Resources, Internet, Management Practices, parenting, Politics, Pride, Public Image, Public Relations, Respect, Social Interactive Media (SIM), Social Media Relations, Travel, Women

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United PR:  At least we don’t shove the children out at 35,000 feet!

Sunday morning United Airlines once again proved that they have some of the worst public relations people in the business, which is likely a reflection of their top management.

The Situation
Two young girls, ages estimated to be around ten to eleven years old, were prevented boarding a United Airlines flight from Denver to Minneapolis with their family. These were children, not adults, nor young adults. According to United Airlines, they were flying on what is known in the industry as a “Buddy Pass,” which is a relatively free (taxes have to be paid) ticket that is one of the benefits of airline employees.

The girls were wearing leggings, which again, according to United Airlines, is in violation of the dress code of people flying on a Buddy Pass. The gate agent apparently approached the family and told them the girls could not board the plane wearing leggings.

It is important to note that two of the girls did not have any other clothing options at the gate, and the family apparently checked bags with the girl’s clothing in them at the main ticketing, where a United representative had to weigh the bags, check the tickets, and confirm the identifications of each of the passengers. Despite this close contact with the passengers, the ticket agent did NOT prevent the children, nor the rest of the family from heading to the gate.

The gate agent that confronted the family was involved in a “tense” discussion of the dress code issue in front of other passengers. At one point the gate agent bragged, “I don’t make the rules, I just enforce them.”

This became a major public relations issue because passengers in the area were witness to the scene and a passenger from another gate investigated the situation and reported it on Twitter. The gate agent’s handling of the situation was overt enough to cause another family, not involved in the incident, to have their daughter put on a dress over her leggings.

United later reported that the girls later changed and boarded another flight.

What United Should Have Done
It boggles the mind as to the many public relation fails occurred by United staff, but here is what the public relations people should have said and done:

On Sunday, March 26, a family was boarding one of our flights on a special ticket that includes a dress code requirement for the passenger. One of our gate agents determined that the children were not dressed according to that policy, and the family was not allowed to board the flight.

While the gate agent technically followed our policy, we regret that this situation became a public scene. We also regret that our staff did not remind the family of that policy when they checked their bags at the main ticket counter, when the children would have been able to obtain appropriate clothing before their bags were checked.

Our policy is meant to encourage a professional appearance of those passengers who are flying as a benefit of being employed, or being a family member of one of our employees. When this involves children, we attempt to be sensitive to the difference in the typical appropriate dress for their age.

We regret to the manner in how this situation was handled and apologize to the family involved and to the passengers who were witness to this situation at the gate. We are reviewing our policies and how those policies are enforced.

The United Blood Bath
Rather than apologizing, United decided that it would work to sway public opinion against the traveling family and humiliate them further. Their announcement in response to the situation put all the blame on the children and their family and implied that the gate agent who created the scene was the hero.

It is a Trump-like strategy that is based on never admitting failure, even when the failure is obvious. It did produce a wave of approval by people who enjoy watching someone being crushed by a more powerful and insensitive force.

However, this type of strategy builds mistrust of an organization and clearly demonstrates United’s lack of empathy for its passengers, paying or not. It also demonstrates the lack of humanity by a corporation that doesn’t understand the deferred cost of bad public relations, and proves that United doesn’t know the quality of mercy.

Trump Leaks Own Tax Form?

15 Wednesday Mar 2017

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Trump: “It’s illegal for you to see this but look at how great I am!”

It is the centerpiece of the Trump agenda to keep the subject off Putin’s overthrow of his administration. And just when the topic would be coming back to the KGB agent that seems to be in contact with all the Republican leadership, suddenly, a bone is thrown to the media. Trump’s 2005, rosy tax form…but only two pages. Who gave it to the media? Nobody knows. It just magically appeared.

Trump and his Iraqi-styled minions didn’t even snicker when they scolded the unknown person who ‘illegally’ released his alleged tax document…all two pages. Nothing about the tax form reflects badly on Trump, and that alone casts suspicion that the President who can admit to no wrong, personally selected these two pieces of paper to be ‘anonymously’ delivered to a journalist.

Trump’s tax release has all the cleverness of a Dr. Evil plan

Even David Cay Johnston, the journalist who landed this punt, is suspicious of how he came to obtain this sudden flattering twelve-year-old snapshot of Trump’s financial qualifications. It is too coincidental that a minor aspect of Trump’s tax reporting, that creates a positive impression of his finances, appears with no explanation, no authentication, nor no information as to who is behind the release of the two pages.

Perhaps if this weren’t so blatantly manufactured to change the subject, it wouldn’t be so silly, … but we are talking about Donald Trump and his friend Vladimir Putin.