Tag Archives: service

McDonald’s Shake Machines Legendary Unreliability

17 Saturday Feb 2018

Posted by in About Reno, Branding, Business, Customer Relations, Customer Service, Employee Retention, Lessons of Life, Management Practices, Marketing, Pride, Public Image, Public Relations, review, selling, Technology

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It may be just me, but something seems to be amiss with McDonald’s shake and ice cream machines. My experience tells me it’s a 50-50 chance the machine will not be working when I order a shake. Guess what? It’s not just me.

The six McDonald’s I visited in Reno, NV, USA

Apparently, the reliability, or lack thereof, of McDonald’s shake machines and ice cream machines are legendary in the fast food world. It’s so bad that last year McDonald’s corporate folks announced they were replacing the ice cream machine in every store.

Shaky Reputation For McD’s Milkshakes

An online search found multiple responses to questions about McDonald’s shake machines. On Reddit, one person asked:

McDonald’s employees: why is the milkshake machine always out of order?

Response from an alleged McDonald’s employee was:

This machine is incredibly hard to keep up and running if you have no idea what you are doing. It turns off automatically around 11 pm. It turns back on in the morning about 4 am. …Once a month it will turn off for it to be cleaned… someone must completely take it apart to clean it. If it is put back together improperly or not clean enough it will shut off after about an hour and you must clean it again. 

Former McDonalds Shift Manager

On Quora the responses to a similar question were:

Even for machines that produce products like the McFlurry, the cleaning and maintenance required is such that it is easily among the most hated tasks to be performed… a milkshake or McFlurry is a product that is usually made by the cashier. … Each McFlurry represents an added task… any request for that item represents added work for the employee with no benefit to accomplishing any of their main tasks faster… there is little downside to simply not providing this service when at all possible. 

Former McDonald’s Employee

1. Laziness…
2. The cleaning process…
3. …complicated piece of machinery…

Current McDonald’s Employee

McDonald's Shaking Up It's Shake Machine?

The New Shake Machine? At least this one was working.

McD’s in Reno, Nevada

I made nine visits to six McDonald’s restaurants in the Reno, Nevada area this week. All occurred in the afternoon to early evening. I had four instances where the shake machine was out of order; however, in one instance they said it would be ready in a few minutes, and we (my son was with me) scored our first Shamrock Shake of the season at that location.

The three other times that the shake machine was out of order all occurred at one restaurant on three consecutive days. Five other McDonald’s had working shake machines. 

Will It Be Hunting Season For the Shamrock Shake?

With the famous Shamrock Shake season coming up, will it be hunting season for those who are seeking the elusive green treat? Probably not. If the one problem location is removed from my unscientific survey, the shake machines at most of the McDonald’s restaurants could be considered reliable during peak hours.

It also seems that based on the comments of past employees, the reliability of the shake machine might be more a question of the quality of the employees and their management. I will certainly be cautious of McDonald’s locations that seem to have shake machine issues because it is likely that their problems are not isolated bad machine maintenance.

Government Regulation Makes USA Business Great

17 Sunday Dec 2017

Posted by in About Reno, Business, Customer Relations, Customer Service, Employee Retention, Ethics, Generational, Government, Government Regulation, History, Human Resources, Management Practices, Politics, Pride, Public Image, Public Relations, Respect, Taxes, Technology, US History, Women

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Conservatives trash government regulation as a business killer. Ironically, the fact is that government regulation is what makes business in the United States successful. Without regulation, ethical business is pushed out to make room for people who lust for money. It is a ‘buyer be screwed’ mentality.

Business without oversight destroys ethical businesses

Sam and Joe Comparisons

Sam wants to start up a business. She determines what she must do and obtains all the needed licensing and inspections required, and abides by local, state, and federal laws. As she expands her business, she hires qualified workers and abides by the required payroll laws that protect the worker.

Joe starts up a similar business that competes with Sam’s business, but he sneaks around the laws. He only does what he has to do to not get caught. For code inspections he knows what they are looking for, and lies about what he is doing, so he avoids any government regulations that should apply to his business. As he expands his business, Jake pays people ‘under the table,’ to avoid paying taxes, doesn’t provide his employees with benefits, and doesn’t pay overtime. He warns the employees, that if they complain he’ll close down the business and they won’t have a job.

Which business will provide a more honest and trustworthy relationship with his/her customers? And which business provides good jobs? Which business will contribute more back to her/his community? More ethical? Will make more money?

Ethics and a Level Playing Field

The problem with business is that when the only rule is to make money, unethical practices will provide an advantage over the honest and ethical businessperson. Government regulation creates a level playing field for all corporations so that the honest businesses are not pushed out.

Government regulation and oversight of private business is not about crushing business, it is about saving business. It is empowering our citizens, through government employment, to serve as our protectors as workers and customers. It allows us to trust that a business is ethical and helping our nation.

By demonizing government regulation, unethical people seek to take advantage of other citizens of the United States of America. They swindle them out of money, abusing workers, bringing racism and discrimination into the workplace, and providing substandard and/or dangerous products and services.

Government regulation is not perfect, but until someone can find a better way of protecting the interests of our citizens, it is what we have, and it works.