account, Amazon, Apple, Google, Google Play, iPhone, iPod, iTunes, Kindle Fire, Music, music library, password, scam, security, security questions
Recently I was freed of my Apple conflict. Thanks to Apple’s security policy regarding my iTunes account, I no longer use it for buying music.
Like most people I have always used a PC. Apple computers were interesting, but I was always leery of the Apple agenda. I did have iTunes and an iPod and purchased songs through iTunes for most of my musical entertainment.
A few years ago I was given a Kindle Fire for Christmas and I began buying some music from Amazon, but then I had a split music library. One with iTunes. One with Amazon. Fortunately, I quickly discovered that my Kindle Fire couldn’t handle storing my songs, apps, and movies in the Kindle, so that ended my brief affair with Amazon music.
Then last year I was introduced to Google Play. I found that with their service I could play all the songs from my computer on my Android phone. Still, a question remained about the iTunes service I’ve used since I transcended from CD’s to digital.
In this past year, Apple made the decision for me. Apple has created a password security process that is complex and leads the customer to being locked out of his or her iTunes library with no recourse but to start a new iTunes account.
Here’s the way the scam works. During a purchase of an iTunes product, Apple forces the customer into a convoluted process that requires her or him to change their iTunes password and answer a limited choice of possible questions about the customer’s childhood memories. For several months after the customer has been forced to go through the new password procedure Apple allows him or her to make purchases from iTunes without giving the new password. The customer has no cause to recall the password until sufficient time has passed to make the customer forget the new password
However, after six months or so, Apple will spring the trap and make the customer give the complicated password before a purchase. Upon failing to give the correct password, Apple then requires the customer answer the questions about their childhood memories, which are so lame that most people won’t remember the answers.
So, then you contact Apple and get help, right?
Contacting Apple’s “Support” is where you find out how deep the password rabbit hole goes. They will ask for your password. You already tried that and they will, surprise, surprise, also find you don’t know it. They will ask for the answers to the childhood questions. You still don’t know the answers. After that they will ask you for the original credit card number with which you set up your account iTunes account. When you can’t produce that number, they will ask for the serial number of the first Apple product you owned. In my case, this is the 1st generation iPod that was recalled several years ago.
That’s it. Because you can’t answer any of their ridiculous questions they will tell you they can’t do anything more for you. You must set up a new iTunes account and the past digital downloads must be repurchased.
So now I must thank Apple. I no longer have a conflict with my digital music libraries. Google Play is the best choice and I won’t be purchasing anything from iTunes.
I suppose that someone will file a class action lawsuit with Apple in a few years. Apple emails will probably reveal their strategy to make customers repurchase their digital libraries and a settlement of a few dollars per customer will be made while the attorneys make millions of dollars.
In the meantime, I will listen to ALL my songs I purchased through Google Play.