Tag Archives: Business

Employee Ownership? Does Business USA Own Its Employees?

11 Wednesday Apr 2018

Posted by in All Rights Reserved, Business, Communication, Donald Trump, Employee Retention, Ethics, Government, Honor, Human Resources, Information Technology, Internet, jobs, labor, Life, Management Practices, Nevada, Politicians, Politics, Public Image, Public Relations, Relationships, Reno, Respect, Social Interactive Media (SIM), Social Media Relations, Technology, United States, Women

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Employee Ownership?

It was a chance encounter. Juli Briskman was out riding her bike on a Saturday in October. Trump was just leaving from playing another round of golf. Trump’s motorcade passed Briskman and she saluted the Resident of the White House with her middle finger. Had a photographer not caught the act it would have just been another typical day. This day, it would get Briskman fired. The company’s position:  it owns its employees.

Trump’s Single Digit Approval Rating

Quid Pro Quo

It’s important to note that Briskman was not identified in the photo, nor could she be identified as the photographer was behind her. She voluntarily told her company that she was the one in the photo. The company then fired her.

Employment is a quid pro quo environment. An employer agrees to pay compensation and benefits in return for certain specific tasks and responsibilities. Employment is not servitude, nor does it allow an employer to govern the employee’s actions 24/7/365. The Thirteenth Amendment to the Constitution of the United States forbids indentured servitude along with slavery.

In the social media age, businesses have attempted to expand their authority over employees and govern hu’s (her/his) non-work activities. The problem is that if a company is allowed to govern free speech outside of the work environment they are essentially making a demand on an employee’s time, expression, and choice without compensation. Again, employment is a Quid Pro Quo environment and both parties must agree to the terms of what is offered in return for compensation and benefits.

Is the Reverse True?

The test of this situation is to reverse it. If the company can claim it can govern employee behavior during non-work hours for no pay, does that mean all employee non-work activity is a liability for the company? If an employee kills someone, can the victim’s family sue the company? The point is that a company cannot arbitrarily decide what non-work activities it governs. If it governs some non-work activities, shouldn’t the company assume responsibility for all non-work activities?

The reality is that business has failed to be reasonable in its limitations on employee rules and policies. It is now time to reestablish that quid pro quo relationship and stop attempting to ignore the 13th Amendment.

Tax Breaks Don’t Work When Everyone is Giving Them

02 Monday Apr 2018

Posted by in About Reno, Business, Conservatives, Donald Trump, Economy, Ethics, Government, Government Regulation, jobs, labor, Lessons of Life, Management Practices, Nevada, Panama, Politicians, Politics, Real Estate, Reno, selling, Taxes, Travel, United States, US History

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The United States of America has a tax problem. We have too many local and state governments using ‘fire-sale’ tactics to attract business through tax breaks. It is a problem caused by conservatives. They have created the myth that taxes hurt business so lower taxes will increase business. The irony is that the strategy that conservatives inflict on government is a strategy that they would laugh at in the business world.

Panama’s strategy of low or no taxes brings in the wrong business

What’s Bad For Business is Bad For Government

When a business puts their products on sale, they do so with the expectation that it will increase business and volume will make up for the lower price. If the sale price is too low the business loses money. In addition, the customer might think there is something wrong with the product when the price is too low. If a company’s competitors match or beat the sale price, everyone loses except the customer. It is not good business.

The same is true for governments. Tax breaks reduce revenue for the maintenance and improvement of local communities. When tax breaks are overused, the community suffers from the lost revenue. The myth is that less tax revenue is more money for everyone only works if the tax break has no significant impact on the quality of the government. In addition, if competing governments are giving the same or better tax breaks the strategy fails for everyone.

In Nevada, the State has no income tax, no inventory tax, no corporate tax, and no capital gains tax. When the state or local government gives a tax break to a business, it is automatically a net loss for the community. Any business moving to Nevada is already coming for the low tax rate and any other break is just giving away money.

Panama’s What Not To Do

Panama has about the same population of Oklahoma. That is not a lot of people for tax revenue purposes. In 1994, Panama passed a law that basically gave a tax break to a property owner for 20 years. It was more complicated than that, but it attracted a lot of foreign investors. What happened?

It attracted people of modest wealth that were looking for only for the tax break. The jobs created were minimal, but it dramatically increased the value of land and property. Citizens of Panama suddenly found that home prices skyrocketed and because many were living as tenants, they had to move when the landlord sold the property for more money.

The end result was no one benefited from the tax strategy but wealthy developers.

Tax Breaks Always Fail

The reality is that tax breaks always fail. Despite thousands of tax breaks being given by local and state governments every year, there is no evidence that they actually have a positive impact on the citizens of the community. Tax breaks for companies don’t create more jobs, increase worker pay, or improve a dying economy. They make rich people richer.

Why We Elect the Wrong People?: #2 We Don’t Understand the Purpose of a Republic

30 Tuesday Jan 2018

Posted by in About Reno, Aging, Business, Communication, Economy, Education, Ethics, Generational, Government, Government Regulation, Health, Higher Education, History, Honor, Management Practices, Politicians, Politics, Public Image, Public Relations, racism, Religion, Republic, Taxes, The Tipping Point, United States, Universities, US History, Voting, Women

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Bad politicians are elected because the most voters don’t understand the purpose of a republic and because we don’t understand, we are manipulated by those who tell us what we want to hear. When anyone complains about Congress or the President we have to keep in mind that it is the voter that puts them in office and we are to blame.

Voters are responsible for who is elected

Business Uses Republicans For Profit

Last weekend I published an article on why Big Business wants dumb politicians. Simply put, dumb politicians don’t interfere with unethical business practices and unethical business practices are more profitable than ethical business practices. Republicans have discovered that business will finance their campaigns if they are willing to restrict the function of government in a republic; however, Republicans are elected because they know how to manipulate a certain population in our country. 

The Purpose of a Republic

Democracy is only effective if everyone is capable of researching all the information needed to make an intelligent decision on every issue facing a society. Even then, the ‘majority rules’ of a democracy is inherently unfair to the minority.

A republic accepts that not everyone will have enough information to make intelligent decisions on issues confronting a country so representatives are elected to research the issues and make the decisions that benefit the greatest number of people. The catch is that the representatives have to be capable of understanding complex issues and have to be honorable in the discharge of the duties of her or his office.

Opinions Are Irrelevant

What most voters don’t understand is that their ‘opinion is irrelevant in a republic,… and it should be. Opinions are based on the knowledge of the person. If the person is not qualified, not educated, and/or not experienced enough to understand the issue, his or her opinion is defective. When a ‘person on the street’ is interviewed, they are the least likely to have a valid opinion.

GOP Uses the White Male Voter

Republicans use uneducated and/or biased voter opinion to their benefit. They target issues that are based on misinformed or uneducated opinion that the voter is passionate about and elevate those issues in the political arena. Often these issues are based on the personal bias of the voter. Primarily, Republicans target opinions of the uneducated white male and exploit them by saying what the white male wants to hear to gain his support and trust.

The GOP reinforces the white male voter’s belief that he is correct. Republicans blame the government and liberals as the cause of the issue and convince white men that they will fix the problem if elected. Once they have gained the trust of the voter, it is relatively easy to plant other ‘issues’ in his mind. The twisted logic of giving money to the rich will create more jobs is a prime example of how Republicans plant an idea that completely defies common sense, and yet, Republican voters accept it as fact.

The Cure

If our country hopes to elect better politicians, then we have to choose those who are highly intelligent and honorable. We also must stop expecting candidates to take positions on issues before they are elected. Candidates with strong positions are often attempting to say what people want to hear. If our elected officials are intelligent and honorable, they will make good choices.

We also have to understand that our opinion is irrelevant unless we have expertise regarding the issue. Everyone has an opinion, but the only ones that count are the one with knowledge of the issue.

Why We Elect the Wrong People?: #1 Business Wants Dumb Politicians

27 Saturday Jan 2018

Posted by in Aging, Business, Ethics, Generational, Government, Government Regulation, Honor, Politicians, Politics, Taxes, US History

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Business loves Republicans for a reason

Fifty-six percent of U.S. citizens don’t approve of Donald Trump’s job as President. The job disapproval rating for Congress is at 75%. Why do we hate our politicians? Why don’t we elect people who will make us proud instead of disgusted? The answer is that it is our fault, but not completely. 

Dumb Politicians Are Good For Business

Making money is easier for unethical people in business. Finding a cure for Type 1 Diabetes would be great, but there is no money in curing diabetes. There is a lot of money in selling diabetic supplies and insulin. There is more money if a pharmaceutical companies work together and raise prices. It is not in the interest of the pharmaceutical industry to have a government looking over their shoulder telling them what they can and can’t do.

This is why businesses and business-related lobbying groups don’t want intelligent, caring people elected into a political office. It is not good for business. They want less intelligent, unethical, uncaring people as politicians because it makes less trouble for them. Big business puts their money behind candidates that won’t ask questions and won’t interfere when they do something unethical.

Follow the Money

In 2016, pharmaceutical companies spent almost a quarter of a billion dollars ($247,033,814) to lobby politician’s favor. They increased that by over $30 million in 2017. This is not money being spent for good government. This is money spent by the pharmaceutical industry, for the pharmaceutical industry.

Republicans feel the love from business

Energy companies give to the Republican party by default

Energy companies spent over $171 million in campaign contributions during in 2016, and 77% of the money was given to Republican candidates. There is no doubt that the energy industry knows who will support them and they make sure that their candidate has the money needed to win.  

There is a reason that Republicans won the White House and Congress. Business wants unintelligent, unethical, and uncaring politicians. Business is good when politicians are bad.

Character Assassination

It’s not enough to just spend money on the politician that business wants to win. They also spend money to destroy the character of the opposition. Business overlooks the character flaws of the candidate they want to win, but focus an intense eye on the person they don’t want to win.

A thinking, considerate, competent person running for office can expect to have business mount campaigns to expose any flaw or perceived flaw in her or his character. It effectively discourages anyone who doesn’t support big business from running for political office.

Tuesday:  #2 We Don’t Understand the Purpose of a Republic

Employee Relations: The You’re-Not-Getting-a-Raise-Letter

26 Friday Jan 2018

Posted by in About Reno, Business, Communication, Customer Relations, Customer Service, Employee Retention, Ethics, Health, Honor, Human Resources, Management Practices, Politics, Public Relations, Relationships, Respect, Taxes, Women

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I was reading the example employee relations letter of how to tell an employee that they are not getting a raise. I decided I would give a more realistic letter.

What They Really Think

Hey, What’s Your Name,

Employee relations is important to us and you’re a valuable asset to our organization…wait, who am I kidding, you’re a meaningless drone and it’s time I put you in your place. Every year I get the same stupid question from sniveling employees like you. It’s always, “I’m I getting a raise?” NO, YOU ARE NOT GETTING A RAISE! We pay you more than you deserve and we’re not going to add to our misery by paying you more.

What you don’t seem to understand is that this money is ours, not yours, and our job is to keep as much of it as possible. It’s bad enough that when we hire a new drone, like yourself, we have to pay them more than you because most of the scum out there won’t work for what we pay you now.

We have investors. They are important people and we serve them, not you. When their not happy, they take our bonuses away. Why would you think we would put more money in your pocket that should go in our pockets???

Now I’m sure that you think we’re afraid you’ll leave. HA! To go where? We have connections everywhere and our little birds talk to all the other little birds our there. No one is going to want you once we talk to them.

You probably thought that Obamacare was going to provide you health insurance if you left our company, and now that’s gone. We’ve also decided to reduce our payment on your medical premium and reduce the coverage. Whadya gonna do…fire us?

We’re in a whole new world now, and it’s time you learn just exactly who is in control. Be happy we don’t take more away from you POS. Actually, be happy when we take more away. It’s ours anyway.

Sincerely,

Corporate America 

Southwest Air WiFi: Real or Myth?

14 Wednesday Sep 2011

Posted by in 2020 Enterprise Technologies, Branding, Business, Club Leadership, Communication, Customer Relations, Customer Service, History, Honor, Independent Studies, Information Technology, Internet, Management Practices, Privacy, Public Relations, Travel

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USA PDT [Twitter: ] [Facebook] [LinkedIn] [Skype: 775.624.5679]

Paul Kiser

Southwest Airlines (SWA) has been talking about in-flight WiFi service for over four years, but today most Southwest passengers will find that going online is still something that happens on the ground, not in the air. Even if a Southwest plane has the ‘WiFi hump’ and is labeled as a WiFi HotSpot, it doesn’t mean the service will be turned on during the flight.

Southwest’s goal of in-flight Internet service has had its challenges in getting airborne. A brief history of their communications on the topic:

53 months agoª – In an interview about restructuring fuel contracts, SWA CEO Gary Kelly mentions that his airline is considering adding WiFi service. Kelly is quoted as saying,

“We are very seriously exploring that. We’d be acutely interested in the cost of doing that. It would be a very exciting development if we could make that work.”¹

A Southwest Plane with the WiFi 'hump' satellite antenna located on the top of the plane in front of the tail

44 months ago – Southwest announces it will be testing passenger WiFi service on four planes in the summer using Row 44 as it’s Internet service provider.²

25 months ago – Southwest announces that testing is completed and that they will start equipping planes with WiFi in the Spring of 2010.³

20 months ago – Senior Vice President of Marketing and Revenue Management Dave Ridley states in SWA’s blog, Nuts About Southwest, admits, “… the road to onboard wi-fi has been a long one…,”¹¹ but said that starting the 2nd quarter of 2010, SWA will start installing WiFi on 15 planes a month and increasing it to 25 planes a month. He added:

“…we estimate that our full fleet of more than 540 planes will be outfitted with wi-fi service by early 2012.”

11 months ago – SVP Ridley announces in the Nuts About Southwest blog that only 32 planes have WiFi installed and he adds:

“…we are adding to that number weekly.”¹²

2 months ago – In a call to investors CEO Kelly reveals a timetable revision for in-flight WiFi:

“…Kelly said he feels “very comfortable” with the “2013 timeframe” for fleetwide Wi-Fi installation…”¹³

Last week, after two separate incidents of the WiFi service being turned off on WiFi designated Southwest planes, uniformed Southwest employees had different explanations of the status of the company’s on board Internet service. One claimed that the system ‘worked yesterday’ and another said confidentially that their were problems with the Internet service provider and that the Southwest was no longer using them.

Howard Lefkowitz, Chief Commercial Officer

Not so, says Chief Commercial Officer Howard Lefkowitz of Row 44. Lefkowitz, the former CEO of Vegas.com who joined Row 44 about a year ago, said in a telephone interview that Row 44 is still Southwest’s Internet and entertainment provider and that they are continuing to equip the planes. He said that “…over 100…” planes now have WiFi Internet service and thousands of people are using it everyday. Lefkowitz said he would check into why two of the WiFi equipped flights were not in service last week.

Southwest Airlines was contacted by phone and email, but did not respond to requests for information.

This article first published as
Southwest Air WiFi: Real or Myth?
on Technorati.com

NOTES AND REFERENCES

ªGary Kelly’s original remarks were recorded in the Dallas Morning News; however, that link is broken. The link appears in an April 19, 2007, blog in WNN WiFi Net News. The remarks are from another blog referenced below on the same date.

¹Author Unknown. The Wireless Weblog (2007.) Southwest Airlines Wants WiFi. Retrieved September 13, 2011 from http://www.wireless-weblog.com/50226711/southwest_airlines_wants_wifi.php.

²W. Safer. Switched.  (2008.) Southwest Airlines Adding In-Flight WiFi Internet Access This Summer.  Retrieved September 13, 2011 from http://www.switched.com/2008/01/24/southwest-airlines-adds-in-flight-wireless-internet-access-this/

³B. Parr.  Mashable. (2009.) Southwest Airline: Wi-Fi On Every Flight by Early 2010. Retrieved September 13, 2011 from http://mashable.com/2009/08/23/southwest-wifi/. ¹¹D. Ridley. Nuts About Southwest. (2010.) It Is Official–Wi-Fi Is On The Way! Retrieved September 13, 2011 from http://www.blogsouthwest.com/blog/it-is-official-wi-fi-is-on-the-way

¹²D. Ridley. Nuts About Southwest. (2010.) Southwest Airlines Media Day 2010: WiFi Details (Including Price) Revealed. Retrieved September 13, 2011 from http://www.blogsouthwest.com/blog/southwest-airlines-media-day-2010-wifi-details-including-price-revealed.

¹³Dennis Schaal. tnooz. (2010.) Southwest Airlines: Fleetwide Wi-Fi Won’t Come Until 2013. Retrieved September 13, 2011 from http://www.tnooz.com/2010/07/29/mobile/southwest-airlines-fleetwide-wi-fi-wont-come-until-2013/.

Dear Business Person: It is 2010. Please update your brain.

17 Friday Sep 2010

Posted by in Branding, Business, Communication, Customer Relations, Customer Service, Employee Retention, Government Regulation, History, Information Technology, Internet, Lessons of Life, Management Practices, Membership Recruitment, Membership Retention, Passionate People, Print Media, Public Relations, Re-Imagine!, Relationships, Rotary, Rotary@105, Social Interactive Media (SIM), Social Media Relations, The Tipping Point, Traditional Media, Website

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by Paul Kiser
USA PDT  [Twitter: ] [Facebook] [LinkedIn] [Skype:kiserrotary or 775.624.5679]

Paul Kiser

Recently I listened to a presentation on how to network to increase referrals of potential customers. The speaker made her living by teaching people how to do this, so there is no doubt she knew her subject. Personally, I agree that face-to-face networking skills are critical if you are going to be in business, especially if you have direct customer contact.

However, she quoted statistics from a 2002 study done by the Chamber of Commerce on referral effectiveness based on the method of contact. 2002. That is where she lost me.

How far back is 2002? In 2002, the Department of Justice announced it was going to investigate Enron, the UN Security Council froze the assets of Osama bin Laden, Al-Qaeda, and the Taliban, the Winter Olympics were held in Salt Lake City, Utah, The US Secretary of Energy declared Yucca Mountain, Nevada to be a suitable nuclear waste depository, the Space Shuttle Columbia completed a mission to update the Hubble Space Telescope…it’s last before it would be destroyed on re-entry from it’s next mission in 2003, the United States led coalition invaded Afghanistan, A Beautiful Mind won Best Picture, United Airlines and WorldCom filed for bankruptcy, Congress approved a resolution to go to war with Iraq, and President George W. Bush created the Department of Homeland Security.

Columbia Space Shuttle Breakup in 2003

To some, it may seem like 2002 was yesterday, but when discussing a topic on how business referrals are made in 2010, quoting data from a single, eight year-old study makes me question the relevancy of any of the information provided. Note that the Internet was only eleven years old in 2002. The first Social Media site, Friendster was started in 2002. It wasn’t until 2003, that the more known sites of LinkedIn (May) and MySpace (August) were introduced. Facebook didn’t come on-line until February 2004, YouTube began a year later, and Twitter didn’t start until July 15, 2006.

The world of communication and business have changed dramatically in the past 36 months, let alone the changes over the past eight years. To discuss ‘networking’ from a perspective of the world in 2002 is to be in Denial* of the world of 2010. While ‘more experienced’ business people scoff at “these young people” and their Social Media, the reality is that referrals are being replaced by customer recommendations read off of blogs and other Internet sources. ‘Experienced’ business people can be angry, condescending, and ignorant all they want about the impact of Social Media on business…but it won’t change what has happened. Many people blame government regulation for business failures, but more businesses fail because of outdated business minds and practices than anything other cause and we are neck-deep in 2002 business thinking.

(*See Rotary@105: Grieving Change)

Face-to-face networking is important, but compare the number of face-to-face interactions/connections that a person can make in a day with the number of interactions/connections that can be made through blogs, LinkedIn, Facebook, and Twitter in an hour, and it becomes apparent that dismissing the power of Social Media makes a business person appear uninformed and outdated…sort of like a man who wears shorts, sandals…and black socks. That analogy may not make sense to some people, but then again, those people probably aren’t reading this blog…or any others.

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Not so Greats are Killing American Business

10 Wednesday Mar 2010

Posted by in Human Resources, Management Practices, Public Relations, Rotary

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by Paul Kiser

Tom Peters is one of the most annoying people in the world.  I say this because people are usually annoyed by a person who is always right and Tom Peters is almost always right.  For decades he has been scolding business, mocking those who excel at mediocrity, pointing out companies that are doing it better, and generally being relentless at not accepting the status quo in the corporate world.  Sure he gets paid big bucks to chastise organizations and industries to their face, but that doesn’t mean they like him.

Tom Peters book, Re-Imagine! Business Excellence in a Disruptive Age

After almost 30 years of spelling it out for executives and business leaders that they are doing it wrong, he still makes a great living from ranting at the corporate world.  The reason is simple.  It’s not because it is difficult to take his advice.  It’s not because Peters asks the impossible.  It’s not because the corporate world consists of stupid people (well, maybe a few).  The reason Tom Peters is able to continue his assault on business is because he offers the perfect commodity:  Common sense in a nonsensical world.

The problem is a fear of Greatness.  Most people seem to be comfortable doing good work and live in terror of risking failure by going for greatness.  Case in point:  Government.  Right now most State, County and Municipal governments are operating under the assumption that they have failed and the only thing they can do is plan for more failure.  You can’t do great things when you have decided you’ve already failed.

Jim Collins book, Good to Great, talks about how great companies have a realistic view of the challenges they face AND at the same time those companies are absolutely certain that they will succeed.  Taking the lessons learned from Collins research, greatness involves; 1) great AND humble leadership, 2) getting the right people in the right positions AND getting the wrong people out, and 3) confronting the facts, no matter how stark, AND believing that success is possible.

Tom Peters has shown repeatedly that we fall into traps of mediocrity and that’s the alpha and omega to squandering a great opportunity.  I am constantly amazed at how many people have never read Peters and can’t figure out why business seems so hard to understand.  I am more amazed at those that have read Peters and still don’t get that ‘good’ is never going to be ‘good enough’.